questions and answers
Our shop is in Riga, Avotu Street 1.
IS IT POSSIBLE TO MAKE CUSTOM SIZE?
Yes, and most models are adjustable in size. Come to our shop at Avotu Street 1, we will change the size for free!IS IT POSSIBLE TO PURCHASE A GIFT CARD?
Yes, we offer gift cards for different amounts. It is possible to receive a gift card in a paper form in our online store, and get it electronically (you will receive it by e-mail and you can print it or send it to the recipient) as well as in our shop in a tangible form.
Electronic gift card of FromMe.lv , Dāvanu serviss , Dāvanu sala and the Great Gift centers are also valid for payments.
To use these cards in our online store, first contact us so we can redeem the card: firstname.lastname@example.org.
Or come and use them in-store while shopping locally.WHERE CAN I REDEEM MY NELA GEMS GIFT CARD?
The gift card can be spent at our shop, as well as ordering jewelry online at nelagems.com .HOW TO DETERMINE THE SIZE YOU NEED FOR A BRACELET?
Measure your hand around the wrist - not too tight and without any free space. See the size chart here .WHERE CAN YOU GET YOUR ORDERED JEWELRY?
Orders can be received at our shop, parcel machine or post office. When placing an order, choose your preferred delivery and wait for the package. Usually it takes 1-4 working days for Omniva and 7-30 days abroad by Post. Delivery times may vary during holidays.IS IT POSSIBLE TO MAKE JEWELERY ACCORDING TO AN INDIVIDUAL DESIGN?
Yes, we also work with individual orders. Come to our shop or text us, we will create the desired accessory according to your picture or description.HOW TO PROPERLY STORE AND TAKE CARE OF NELA GEMS JEWELRY?
In order for jewelry to retain the shine for a long times, simply follow these rules. Protect your jewels from any moisture, cosmetics and household chemicals. We recommend to clean the jewelry with a dry, soft cloth after each use. Store your jewelry in a dark, dry place. It is preferable to keep each piece separately, so that they do not scratch each other.IS THERE A GIFT BOX INCLUDED?
Yes, all jewelry is packed in our special boxes. It is also possible to add a greeting card to the order. If you want us to tie a ribbon, please contact us.IS IT POSSIBLE TO PLACE AN ORDER ABROAD?
Yes, we ship worldwide. We send goods via Omniva or Latvijas Pasts.
WHAT ARE THE PAYMENT OPTIONS?
When placing an order on the website, payment is made using a bank card or by bank transfer. Payments are provided by Stripe and Makecommerce. If you have questions about payment or need an invoice, please contact us.